OK, here goes, I am feeling a bit Rodney Dangerfieldish here, 'I don't git no respect'- I had tried to get a postcard printed for days, but my images kept getting rejected for one reason or another, certainly not for their porno content, but because they would prefer one sort of image over another, or that they had to allow bleed around the edges, or my pixel count was ONE over what they 'suggest' (yeah, that's right!) but I finally got the image to load over at Overnight Prints. I then tried to get the text for the other side to load, but it wouldn't, read the fine print and they said to contact them about this so I e-mailed right away. Right away I received a note back from 'Christine' that my pdf hadn't come through in the e-mail so I resent it immediately. Didn't hear from her again, so waited two or three hours and contacted them yet again to see if it went through- no reply. (On both of these e-mails I attached the text file again.) TWO DAYS later I get the message that the postcard has been printed, that indeed they did receive my text but NOT IN TIME to print the backs. So it means that 'Christine' didn't do anything about getting the two halves of my order together, didn't contact me about the issue, or just plain didn't give a shit.
I went ballistic and pounded out a scathing reply to the company about how unhappy I am with their service and a complete copy of every e-mail I sent with the times attached. They are telling me that my print order must have been snatched right up when it arrived and printed within 10 minutes! THEN the whole order was shelved for two more days until they get around to telling me it has been mailed. No proof, no confirmation of the order, nothing.
So two days after it was supposedly mailed I get an answer from them that they will reprint at half cost and I will pay full shipping AGAIN because it was 'a customer error'. Well, I am the customer and cannot see the error of my ways. So basically I e-mailed an answer to them immediately and told them no way no how will I give them another cent or another piece of business AND I am making my dissatisfaction with their service known to my intimate gang of thousands. And as far as 'overnight' goes, it is now over a week I am still waiting. In a stew. Am trying to 'let it go', isn't happening, sigh. (We ordered a pizza last night and that helped some.)
I hightailed it right over to VistaPrint and got oversized postcards plus envelopes AND a website that loaded the image and text files in one shot. They are on their way to me now. The images above are the new cards. If you send me your address I will mail you one, or seven.
1 comment :
Being one of your intimiate gang of thousands I will make not of that company ID to avoid it - my son is in the business of preparation of material for printers - often has to recommend etc - he will put this lot on his no-go list, too! You're right, there is no customer error - but in many firms, the goodwill is so important that just occasionally, even where there is little doubt the customer erred,( that there is NOT here) the customer will find that a reprint is done at no extra charge....reminds me of that scene in Pretty Woman where Our Heroine played by Julia Roberts goes back ro a shop where previously an assistant would not serve her assuming she didnt have enough money for one of the outfits.... one of my fav. scenes.
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